It smells like dirty socks, spicy garlic, cabbage or just “really bad”. These were just some of the consumer complaints concerning the odour inside the Hyundai Palisade’s cabin, according to Hyundai took the problem very seriously and traced the scent back to an unexpected cause: the imitation leather used for the headrests.

Hyundai explained that the smell was released due to a flaw in the manufacturing process. The solution was to spray each headrest with odour-neutralising chemicals. The holes that the headrests mount into also had to be taken care of. Dealers are instructed how to use this spray, to serve consumers directly. If the smell does not go away, a second round of deep cleaning is required.

Worst-case scenario? All seven headrests have to be taken back to be replaced by new ones, upholstered with non-smelly imitation leather – free of charge but luckily also free of funky smells.

Of course, if they had used genuine leather, this wouldn’t have happened in the first place!

Read the full article here

Subscribe to our newsletter

    Your e-mail is only used exclusively for our newsletter and will not be shared with third parties.